How to create a ticket

• Access the URL: https://sd.ila.cegid.com
• Login with the SSO option (Office365 Cegid)

• In the top menu, select the option “Create a ticket”

• Fulfill the form (* Required fields) and “Submit message”
  • Type: Request or Incident
  • Category*: select the category which best suits to your request/incident
  • Urgency:
  • Title*: title of the request/incident
  • Description*: description of the request/incident. Detail to the maximum (you can paste images directly to the description)

• If you need to change to another department (AFD, SGQ, ...) select the Tree structure and choose the entity you desire, by default is IT-SD.

In case the GLPI access is unavailable, you can create a ticket by sending an email to gp_ticket@cegid.com.